Curriculum
Welcome to Power of Process
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Start Here
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Module 1 - The 2 Key Decisions
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Module 2 - Pitching Clients & The Onboarding Process
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- Welcome to Module 2 (2:45)
- Lesson 1 - Setting client expectations (10:30)
- Lesson 2 - Pre-qualify your clients (12:20)
- Lesson 3 - Email Nurture Sequences (8:37)
- Lesson 4 - Hosting the Discovery Call (19:48)
- Lesson 5 - Consultations that Convert (16:38)
- Lesson 6 - Closing the Sale (11:38)
- Lesson 7 - Decide on your onboarding process (3:11)
Module 3 - The Art of Delivering Your Design Service
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- Welcome to Module 3 (2:18)
- Lesson 1 - Project Planning (9:13)
- Lesson 2 - How to kick off a design project (14:57)
- Lesson 3 - Building project budgets (6:48)
- Lesson 4 - How to run a concept and budget review (10:08)
- Lesson 5 - Running successful presentations (13:29)
- Lesson 6 - How to handle client revisions (4:53)
Module 4 - The Art of Implementing Your Design
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- Welcome to Module 4 (2:31)
- Lesson 1 - Reselling products to clients (15:42)
- Lesson 2 - Best practices for ordering products (11:20)
- Lesson 3 - Navigating site visits (9:00)
- Lesson 4 - Preparing for the big reveal (13:50)
- Lesson 5 - How to run a successful photoshoot day (8:33)
- Lesson 6 - Closing out a project (7:08)
Module 5 - Crafting Your Unique Process
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- Welcome to Module 5 (1:59)
- Lesson 1 - Assess your current status (6:00)
- Lesson 2 - Identify the points of friction (12:49)
- Lesson 3 - Outline your steps (10:38)
- Lesson 4 - Label your steps & name your process (5:33)
- Lesson 5 - Create clear & concise descriptions (6:06)
- Lesson 6 - Create a one-page flow chart (5:49)
Module 6 - Client Management
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- Welcome to Module 6 (2:13)
- Lesson 1 - Stay organized internally (8:32)
- Lesson 2 - Best practices for communication (11:04)
- Lesson 3 - Creating supporting documents (6:13)
- Lesson 4 - Elevating your client journey (8:48)
- Lesson 5 - Building your client contract (6:08)
- Lesson 6 - Establishing client payment schedules (4:32)
- Lesson 7 - Spreading the word (9:58)
Bonus
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Spring 2024 Live Session Replays
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Congratulations, You've completed POP!
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Additional Resources
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Resilient by Design Shop
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